Privacy and Cookies Policy

Last updated: 1 September 2026. This notice explains how Sites4You uses personal information when you visit sites4you.net, make an enquiry or become a client. We have kept it in plain English because privacy notices should be useful, not an endurance event.

1. Who we are

Sites4You provides website design, development and digital marketing services to clients across the United Kingdom. For the personal information described in this notice, Sites4You is the data controller.

You can contact us by using our contact page.

2. Information we collect

Depending on how you interact with us, we may collect:

• your name, email address, telephone number and company details;
• information you include in a contact or quotation request;
• project correspondence, requirements, quotations, contracts and billing records;
• technical information such as an IP address, browser type, device information, referring page and website activity;
• records needed to protect our forms and website from spam, misuse and security threats.

Please do not include confidential, financial, health or other sensitive information in a general enquiry form unless we have specifically asked for it.

3. How and why we use personal information

We use personal information to:

• respond to enquiries and prepare quotations;
• take steps towards a contract and provide services requested by a client;
• administer projects, accounts, support and business records;
• operate, secure, maintain and improve the website;
• understand website performance and how visitors use our pages;
• meet legal, tax, accounting and regulatory obligations;
• establish, exercise or defend legal claims where necessary.

4. Our lawful bases

Under UK data protection law, we rely on one or more of the following lawful bases:

• Contract: where processing is necessary to provide requested services or take steps before entering into a contract.
• Legitimate interests: where it is reasonably necessary to run and protect our business, respond to business enquiries, improve our services or prevent fraud and spam, provided those interests are not overridden by your rights.
• Legal obligation: where we must retain or disclose information to comply with the law.
• Consent: where the law requires your choice, including certain non-essential cookies or electronic marketing. You may withdraw consent at any time.

5. Who receives personal information

We do not sell personal information. We may share only what is necessary with trusted providers that help us operate the website and business, such as hosting, email, analytics, professional advisers and suppliers involved in delivering an agreed project. Providers must handle information securely and for the permitted purpose.

We may also disclose information where required by law, to protect legal rights, or in connection with the prevention or investigation of fraud and security incidents.

6. International transfers

Some technology providers may process information outside the United Kingdom. Where this happens, we use providers and arrangements intended to provide an appropriate level of protection, such as UK adequacy regulations or approved contractual safeguards.

7. How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected. In deciding the period, we consider the nature of the enquiry or client relationship, contractual requirements, security needs and applicable legal, tax and accounting obligations. We securely delete or anonymise information when it is no longer required.

8. Cookies and similar technologies

Cookies are small files or browser-storage entries used to remember information or understand how a website is used. Strictly necessary technology may operate without consent where it is essential for security or a service you request. Non-essential analytics technology should be used only after you make a choice.

Analytics used on this website

You can revisit your analytics choice using the cookie settings control on this website. You can also remove or block stored data in your browser. Instructions are available for Microsoft Edge, Google Chrome, Mozilla Firefox and Apple Safari.

9. Security

We use proportionate technical and organisational measures to protect personal information. These include restricted access, server-side form validation, anti-spam controls and secure handling of enquiry details. No internet service can promise absolute security, but we review safeguards and address identified risks.

10. Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

• be informed about how your information is used;
• request access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information in certain circumstances;
• ask us to restrict processing in certain circumstances;
• object to processing based on legitimate interests or to direct marketing;
• receive certain information in a portable format;
• withdraw consent where processing is based on consent.

To exercise a right, contact us by using our contact page. We may need to confirm your identity before responding. You will not normally have to pay a fee.

11. Complaints

Please contact us first if you have a privacy concern so that we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator. Visit ico.org.uk/make-a-complaint or telephone 0303 123 1113.

12. External websites

Our website links to third-party websites. Their privacy practices are outside our control, so please read the privacy information provided by those organisations before submitting personal information.

13. Changes to this notice

We review this notice when our services, providers or legal obligations change. Material changes will be highlighted on this page and the revision date will be updated.